Dear Valued Bitexlive Users,

As part of our commitment to maintain a secure, compliant, and seamless cryptocurrency trading environment, we are implementing significant updates to our service policies for users residing in the United States and Canada, as well as a new KYC (Know Your Customer) policy for all users residing in other countries.

1. Service Discontinuation for U.S. and Canadian Users

After a comprehensive review of the evolving regulatory landscape, Bitexlive has made the strategic decision to discontinue its services for users located in the United States and Canada. This decision was not made lightly, and it reflects our dedication to complying with international regulations and providing the highest standards of service to our users.

Key Information for U.S. and Canadian Users:

• Account Access: Effective immediately, users residing in the United States and Canada will be unable to access new trading options and may only withdraw their remaining balances.
• Withdrawal Deadline: U.S. and Canadian users have until November 15, 2024, to withdraw all remaining funds from their accounts. After this date, access will be fully disabled, and funds not withdrawn will be processed according to our terms and conditions.
• Support for Withdrawals: We are committed to assisting U.S. and Canadian users in a smooth transition. For assistance or questions about this process, please contact our support team.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we align our services with regulatory standards.

2. Mandatory KYC Requirement for Global Users

To enhance security and transparency across all transactions, Bitexlive is introducing a mandatory KYC verification process for all users, regardless of their country of residence. This measure is essential to ensure a safe and compliant environment, protect users from fraud, and comply with regulatory requirements.

Details of the KYC Requirement:

• Purpose: KYC verification helps us confirm the identity of our users, which in turn enhances security, protects against unauthorized access, and safeguards your funds.
• Who is Affected: This KYC requirement is mandatory for all users, including new and existing customers residing outside the United States and Canada.
• Verification Process: Users will need to submit valid government-issued identification and proof of address. The verification process is designed to be swift and user-friendly, with assistance available at each step through our support team.

How to Complete KYC Verification:

1. Log in to your Bitexlive account.
2. Navigate to the KYC section under your profile.
3. Follow the instructions to upload the necessary documentation.

Completing KYC will allow you to continue trading on the Bitexlive platform without interruption. Please note that users who do not complete KYC verification will be restricted from certain features, including deposits and withdrawals, until the verification is complete.

Important Dates to Remember

• Service Discontinuation for U.S. and Canadian Users: November 15, 2024
• KYC Verification Deadline: Users are advised to complete KYC as soon as possible to avoid any disruption to their account access.

At Bitexlive, we are dedicated to enhancing security and compliance while providing an exceptional trading experience. We understand these changes may require adjustments, and we are here to support you through each step. Please don’t hesitate to reach out to our support team with any questions or concerns regarding these updates.

Thank you for your continued trust and understanding.

Sincerely,
The Bitexlive Team