Privacy Policy

Last Updated: 22 October 2025

This Privacy Policy (the “Policy”) describes how we, Bitex.live (“we”, “us”, “our”) collect, use, disclose, store and protect your personal information (also “Personal Information” or “Personal Data”) when you use our Platform and associated services (collectively, the “Services”). By accessing or using the Services you consent to the collection, use and disclosure of your Personal Information as described in this Policy.

1. SCOPE AND APPLICABILITY

  1. This Policy applies to all individuals who access or use our Services, create an account (“Account”), or otherwise provide us with Personal Information.
  2. This Policy complements the Terms of Use and should be read together with them; in the event of any conflict, the Terms of Use prevail.
  3. We may update this Policy from time to time. The version posted on the Platform will reflect the “Last Updated” date above. Your continued use of the Services following such updates will constitute your acceptance of the modified Policy.

2. TYPES OF INFORMATION WE COLLECT

2.1 Information you provide to us:

  • Registration details: name, email address, username, password, identity verification documents (such as passport, driver’s license, national ID), proof of address, photograph or selfie, tax information, bank or payment account details.
  • Account and transaction information: deposit and withdrawal records, trading history, account balances, refund requests, customer support communications.
  • Communications: information you submit in chat, email, ticket, or other support communications.

2.2 Information we collect automatically:

  • Activity and usage data: your IP address, browser type/version, operating system, device identifiers, access times, pages viewed, clicks, referring URLs.
  • Cookies and tracking technologies: we and our service providers use cookies, web beacons, pixels and similar technologies to collect usage and analytics data.

2.3 Information from third parties:

  • We may receive information about you from third‑party service providers, identity verification vendors, anti-fraud and AML/CTF screening services, public databases, blockchains, and regulatory/ law-enforcement sources.

3. PURPOSES FOR PROCESSING PERSONAL INFORMATION

We process Personal Information for the following purposes:

  1. To establish and maintain your Account, verify your identity and comply with Know Your Customer (“KYC”), AML/CTF, sanctions and other regulatory obligations.
  2. To provide you with Services, facilitate transactions, execute trades, process deposits and withdrawals, calculate and collect fees, send account alerts and notifications.
  3. To analyse and monitor transactions for fraud, suspicious activity, market manipulation, security threats or other illicit behaviour.
  4. To improve, personalise and develop our Services, conduct analytics, measure user engagement and behaviour, optimise performance.
  5. To provide customer support, respond to inquiries and fulfil your requests.
  6. To comply with legal, regulatory, tax and enforcement obligations; to share information with law enforcement, regulators or tax authorities where required or permitted by law.
  7. To protect our rights, property and safety of our users and the public, investigate and respond to legal claims or security incidents.

4. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

We may share your Personal Information with:

  • Service providers, processors and vendors performing services on our behalf (e.g., identity verification, AML screening, hosting, analytics, customer support).
  • Affiliates and subsidiaries of Bitex.live.
  • Government, regulatory, tax or law enforcement authorities, or other third parties when required by law, regulation, sanction regime, court order or subpoena.
  • Blockchain networks, custodians, wallets, banks and payment processors in connection with your transactions.
  • Other Users, where applicable (for example in trade matching or peer-to-peer functionality) subject to pseudonymisation or anonymisation as required.
  • In connection with a corporate transaction such as merger, acquisition, reorganisation, asset sale or bankruptcy.

We will not sell your Personal Information to third parties for their marketing purposes without your explicit consent (where applicable).

International transfers: Your Personal Information may be processed in jurisdictions outside your country of residence. In such cases we will ensure an adequate level of protection as required by applicable data protection laws and regulatory frameworks.

5. COOKIES AND OTHER TRACKING TECHNOLOGIES

We use cookies and similar technologies to collect information about your use of the Platform. You may set your browser or device to refuse or delete cookies. However, if you disable cookies, some features of the Platform may not function properly.

6. DATA RETENTION

We retain your Personal Information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. Once retention is no longer required, we will securely delete or anonymise the information.

7. DATA SECURITY

We implement commercially reasonable technical and organisational measures designed to protect Personal Information from unauthorised access, disclosure, alteration or destruction. However, no method of electronic storage or transmission is completely secure and we cannot guarantee absolute security.

8. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights with respect to your Personal Information:

  • Right to access and obtain a copy of your Personal Information;
  • Right to correct or update your Personal Information;
  • Right to request deletion or anonymisation of your Personal Information (subject to regulatory or legal retention requirements);
  • Right to restrict or object to certain processing;
  • Right to data portability;
  • Right to withdraw consent (where applicable) and opt-out of certain services.

To exercise these rights, please contact us at [email protected]. We may ask you to verify your identity for security purposes before processing your request.

9. MINORS

The Services are not directed to individuals under the age of [18] (or such higher minimum age as required by local law). We do not knowingly collect Personal Information from minors. If you become aware that a minor has provided us with Personal Information, please contact us and we will take steps to delete such data.

10. THIRD-PARTY WEBSITES AND SERVICES

Our Platform may contain links to websites or services operated by third parties. We are not responsible for their privacy practices. We encourage you to review the privacy notices of any such third parties.

11. CHANGES TO THIS POLICY

We may update this Policy from time to time, and will post the revised version with an updated “Last Updated” date. Your continued use of the Services following such posting constitutes your acceptance of the changes.

12. CONTACT INFORMATION

If you have any questions or concerns about this Policy, or if you would like to exercise your rights, you may contact us at:
[email protected]